Parts Specialist, Bilingual French

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Assist customers with KPIs by educating dealership staff on the Retail Inventory Management website, reviewing policies and procedures, addressing inquiries, and providing follow-up after training sessions.

• Achieve workload targets and metrics, including responding to 175 emails monthly and conducting at least two dealer training sessions each month.

• Initiate outbound calls concerning excess orders and new parts manager lists.

• Handle incoming dealer calls.

• Assess adds protection requests.

• Revise job process documentation and email templates.

• Manage hold orders once a week, including late orders at 6:45 PM EST on Thursdays.

• Engage with customers and escalate issues through the appropriate channels, including helpdesk ticketing.

• Collaborate with GM representatives and GM Lead RIM analysts.

• Acquire knowledge and operate RIM Legacy, RIM 3.0, DAAC, PWB+, Mainframe, and IP/digital phone systems to review orders, backorders, returns, and supersessions.

• Record upfront messages as necessary.

• Manage emails efficiently.

• Collaborate with colleagues through Slack and Teams meetings.

• Work independently and maintain self-motivation.

⛳️ Requirements

• Professional fluency in both English and French is mandatory.

• A minimum of 1 year of experience handling a high volume of phone and email communications in a deadline-oriented environment.

• Proficient in Microsoft Office applications.

• Exceptional verbal and written communication abilities in English and French.

• Strong experience in supplier and customer interactions.

• Basic computer proficiency.

• Familiarity with a dealership environment or inventory management is preferred.

• Excellent organizational and time management skills, including the ability to multitask and manage customer expectations in a dynamic setting (preferred).

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans.

• 401(k) retirement plan with up to a 5% company match.

• Pre-tax accounts designed to facilitate eligible expenses.

• Company-sponsored disability and life insurance coverage.

• Employee Assistance Program (EAP).

• Opportunities for Career and Leadership Development Programs.

• Paid time off, company holidays, and volunteer days.