Partnerships Operations – Activation Specialist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee incoming partner requests and the onboarding process.

• Assist in the acquisition and activation initiatives for inbound partners.

• Perform outbound follow-ups with newly onboarded or inactive partners to enhance activation and engagement.

• Provide support to partners during the setup phase, including links, tracking, discount codes, and fundamental troubleshooting.

• Ensure prompt, clear, and high-quality communication with partners.

• Actively follow up with newly onboarded partners to promote activation and initial revenue generation.

• Aid the Partnerships team with operational and administrative duties related to partner management.

• Create and manage support tickets, collaborating with Product, Tech, and Operations teams via Jira.

• Monitor the partner onboarding and activation funnels, pinpointing friction points and opportunities for improvement.

• Maintain precise records and partner information within HubSpot and internal systems.

• Assist with basic reporting and tracking of partner performance and activation metrics.

• Identify potential upsell, cross-sell, or growth opportunities when applicable.

• Help ensure a positive and seamless partner experience throughout the onboarding journey.

⛳️ Requirements

• 2–3 years of experience in Operations, Partner Support, Customer Success, Partnerships, Sales Support, or related fields.

• Professional fluency in both Spanish and English (mandatory).

• Excellent written and verbal communication abilities.

• Highly organized and detail-oriented.

• Strong proactive attitude and problem-solving approach.

• Commercial mindset with a keen willingness to facilitate partner activation and growth.

• Comfortable utilizing CRM tools such as HubSpot and operational tools like Jira.

• Basic analytical skills with the capability to monitor partner activation and engagement.

• Ability to handle multiple requests and priorities in a dynamic environment.

• Comfortable collaborating cross-functionally with various teams and stakeholders.

• Experience in supporting customers, partners, or accounts in digital or online settings is a significant advantage.

🏝️ Benefits

• Full remote flexibility.

• International and entrepreneurial work environment.

• Competitive salary package.

• Quarterly 30% variable compensation.

• Opportunities for career growth within a rapidly expanding global company.

• Flexible working culture that emphasizes ownership and impact.

• Support for learning and professional development.