Partnerships Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Partnerships team to guarantee exceptional experiences for patients and referral sources.

• Inform key stakeholders about the services provided by Charlie Health.

• Tackle access challenges and create programs tailored to the mental health needs of employee populations.

• Aid in managing complex admissions and discharge processes.

• Ensure data integrity and deliver excellent customer service to patients and referral sources.

• Conceptualize, implement, and manage cross-functional referral processes.

• Establish Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with various teams.

• Oversee performance metrics and quality standards.

• Assess and enhance pre-admission, in-care, and post-care procedures.

• Discover automation possibilities and optimize workflows.

• Conduct precise manual data entry and set up quality control measures.

• Review referral data on a daily basis.

• Maintain comprehensive records of referrals, providers, accounts, and contacts.

• Assist in quality assurance initiatives and carry out regular data audits.

• Record data processes, standards, and best practices.

• Collaborate with admissions, clinical, growth strategy, partnerships, care experience, and compliance teams.

• Resolve data-related challenges and support the overarching business goals.

⛳️ Requirements

• Bachelor's degree in Business, Operations, or Healthcare.

• 1–2 years of experience in an operations, administrative, or data-entry-oriented role.

• Experience in healthcare is advantageous.

• Outstanding attention to detail and commitment to data accuracy.

• Superior organizational and time-management abilities.

• Capability to handle high-volume workloads effectively.

• Familiarity with CRM systems; experience with Salesforce is preferred.

• Comfort with digital tools and databases.

• Strong written and verbal communication capabilities.

• Team-oriented approach to work.

• Ability to operate independently, prioritize various tasks, and meet deadlines.

• Genuine passion for Charlie Health's mission.

• Excellent communication and de-escalation abilities.

• Strong interpersonal, listening, and relationship-building skills.

• Resourcefulness and aptitude for resolving ambiguous business challenges.

• Proactive self-starter with multitasking capabilities.

• Willingness to pursue continuous improvement.

• Flexibility to work varied hours.

• Authorization to work in the United States.

• Native or bilingual proficiency in English.

🏝️ Benefits

• Comprehensive benefits package for all full-time, exempt employees.

• Performance-based bonuses.

• Potential stock option opportunities.

• Charlie Health-sponsored benefits.

• Flexible working hours.

• Option for remote work arrangements.