Partnership Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of Public Sector contracts throughout Yorkshire

• Ensure top-notch customer service, adherence to contract terms, and long-term client retention

• Cultivate trusted relationships with clients ranging from operatives to Directors

• Identify growth opportunities within existing accounts to enhance profitability

• Collaborate with Commercial, Supply Chain, Operations, Finance, IT, and various other departments

• Develop supplier relationships to optimize contract support, enhance product knowledge, and discover innovative solutions

• Guarantee contracts are fulfilled according to established terms, conditions, KPIs, and SLAs

• Promote efficiencies and continuous improvement to provide value for money across customer contracts

• Assist in the development and implementation of customer social value plans and broader JPS social value initiatives

• Aid in the mobilization and demobilization of contracts alongside the JPS Implementation Manager

• Maintain product catalogs, pricing, contract support, and commercial agreements with the Commercial Team

• Contribute to tender and re-tender processes by providing customer insights and competitive proposals

• Engage with customers prior to contract renewals to understand evolving requirements and develop solutions

• Foster relationships across the broader STARK business to ensure exceptional service and identify growth opportunities

• Assist in the creation and upkeep of new business pipelines within the assigned region

• Keep accurate records of customer information and activities in the CRM system

• Represent the Jewson Purpose and Values as an ambassador

• Travel frequently across Yorkshire to support customer and business needs

⛳️ Requirements

• Demonstrated experience managing customer accounts in a customer-facing commercial setting

• Experience in the Public Sector market is preferred, with a solid understanding of its influencing factors

• Proven success in customer retention, sales growth, and margin enhancement

• Exceptional relationship-building abilities with the capacity to influence stakeholders at all levels

• Strong commercial and financial insight, with the capability to translate analysis into profitable results

• Excellent written and verbal communication, presentation, negotiation, and persuasion skills

• Experience in collaborative work across multiple business functions

• Strong organizational skills with the ability to effectively manage competing priorities

• Customer-centric approach with outstanding problem-solving abilities

• Good commercial awareness and attention to detail

• Proficiency in Microsoft Excel and CRM systems

• A degree or a business-related qualification is desirable

🏝️ Benefits

• Competitive Basic Salary

• Performance Related Bonus

• 34 days holiday per year

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance – automatic lump-sum death in service benefit of 2 x basic salary, increasing to 4 x Pensionable Earnings with a minimum of 4% contribution to the pension plan

• Work Perks platform offering high street and online discounts via Reward Gateway

• Aviva Digicare+ Workplace App, featuring digital GP, second medical opinions, mental health consultations, bereavement services, and nutritional consultations

• Voluntary company benefits including Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, and Critical Illness Cover

• Refer a Friend scheme

• Wellbeing Centre available through Work Perks

• Opportunities for apprenticeships, training, and mentoring programs

• Reasonable adjustments provided throughout the application and interview process