Partner Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive, end-to-end support as a relationship manager for key payroll partners.

• Utilize both proactive and reactive strategies to ensure a "white glove" partner experience.

• Act as the main point of contact for payroll and CPA partners within Human Interest.

• Provide reactive assistance and manage escalations effectively.

• Facilitate communication between internal teams to create and implement solutions.

• Effectively communicate resolutions to partners.

• Design, propose, and implement customized solutions aimed at enhancing partner retention and satisfaction.

• Maintain and further enhance the documentation for partner support teams' standard operating procedures.

• Alert leadership to any blockers or potential risks to mitigate reputational issues.

• Share successes and project updates with leadership to illustrate impact and influence future initiatives.

⛳️ Requirements

• Over 3 years of experience in a Partnership, Sales, and/or business development role.

• More than 3 years of experience in forming innovative strategic partnerships for consumer-facing, web services, and SAAS products.

• Proven ability to anticipate partner needs, identify challenges ahead of time, and adapt in a fast-paced, changing environment.

• Experience in developing and utilizing strategic insights to enhance or improve business relationships.

• Capability to simplify complex business issues into comprehensible concepts for external stakeholders.

• Excellent written and verbal communication skills using Google Docs, Google Slides, Google Sheets, or equivalent Microsoft products.

• Background in facilitating meetings, managing external partner escalations, and conducting proactive service outreach.

• Familiarity with using a CRM platform, preferably Salesforce, to forecast sales and extract insights from service performance metrics.

• Strong understanding of the Human Interest partner process, including demands and requirements for ongoing success.

🏝️ Benefits

• 401(k) with a dollar-for-dollar employer match up to 4% of compensation, immediately vested, with no plan fees.

• Premium health plans available.

• Dental insurance coverage.

• Vision insurance options.

• Competitive time-off policies.

• Parental leave benefits.

• Addition Wealth: unlimited access to digital tools, financial professionals, and a knowledge center for equity and financial wellness.

• Enhanced mental health support for employees and dependents provided by Lyra.

• Carrot fertility healthcare and family-forming benefits.

• Candidly student loan resources.

• Monthly work-from-home stipend.

• Quarterly lifestyle stipend.

• Team-building activities, including virtual social events and team offsites.