Junior Customer Service Agent – Fraud Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• Perform comprehensive background checks on customers exhibiting risk indicators.

• Mitigate fraud and reduce instances of payment defaults.

• Offer insights to product managers and developers to enhance fraud detection mechanisms and software tools.

• Directly engage with customers during critical situations.

• Oversee extraordinary terminations and submit the required reports to relevant authorities.

• Independently coordinate vehicle recoveries.

• Collaborate with authorities and logistics partners to safeguard the vehicle fleet.

• Thoroughly prepare critical cases.

• Ensure all incurred costs are billed to the appropriate parties.

• Serve as the primary contact for external lawyers during legal proceedings.

⛳️ Requirements

• Investigative and solution-focused mindset when tackling complex challenges.

• Capacity to maintain composure and professionalism in challenging or unpredictable circumstances.

• Strong organizational abilities and meticulous attention to detail.

• Proficient/fluent German language skills at C1/C2 level.

• Competent English language skills.

• Enjoyment of active communication and collaboration with customers, partners, and authorities.

• Initial experience in fraud detection, risk management, or high-demand customer support is a plus.

• A high level of time flexibility and willingness to assist the team during unconventional hours or outside standard office times when required is a plus.

🏝️ Benefits

• Virtual Stock Option Program (VSOP).

• €1,500 annual budget for professional development, including training and seminars.

• Monthly childcare subsidy.

• Access to daycare facilities in Munich.

• Flexible working arrangements to promote work-life balance.

• Company-sponsored occupational pension with a 66% employer contribution.

• 25% employee discount on FINN car subscriptions.

• Option for bicycle leasing.

• Subsidized EGYM Wellpass membership.

• Professional mental health support.

• Barista coffee, matcha, and a fruit basket at the Munich headquarters.

• Daily lunch subsidy.

• Regular team and company events.