French Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a significant volume of both inbound and outbound customer calls throughout the day.

• Support customers with issues related to insurance, including missing documents, policy cancellations, discrepancies in coverage, and payment-related inquiries.

• Reach out to insurance providers to confirm policy details and gather necessary documentation.

• Articulate insurance requirements and subsequent steps to customers.

• Accurately record customer interactions and updates within internal systems.

• Leave professional, scripted messages when customers or insurance representatives are not available.

• Adhere to established procedures, compliance protocols, and quality standards.

• Achieve productivity, attendance, and performance goals.

• Ensure a positive, professional customer experience in every interaction.

• Engage in classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching and support.

⛳️ Requirements

• Proficient in both French and English, with strong written and verbal communication skills.

• Possess a high school diploma or equivalent qualification.

• A minimum of 1 year of experience in customer service is required.

• Ability to type at a speed of at least 30 words per minute.

• Demonstrated strong communication and problem-solving abilities.

• Comfortable with spending the majority of the workday on the phone.

• Capable of working independently in a remote setting.

• Maintain a positive attitude and exhibit a professional phone demeanor.

• A stable work history is essential.

• Preferred: Previous experience in a call center environment.

• Preferred: Experience managing a high volume of calls.

• Preferred: Background in customer support or customer service.

• Preferred: Familiarity with CRM or web-based systems.

• Preferred: Experience in the financial services or insurance sectors.

• Preferred: Experience working with scripts and performance metrics.

• Must successfully complete a training assessment to transition into the assigned schedule.

🏝️ Benefits

• Comprehensive paid training program.

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Voluntary life and AD&D insurance for employees and their dependents.

• Short and long-term disability options.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, vacation, or sick leave).