Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services.

• Deliver exceptional service with a courteous, professional demeanor.

• Aid customers with seasonal holiday orders, including fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls promptly.

• Resolve customer inquiries and issues via phone, email, and/or chat.

• Adhere to communication scripts for various topics.

• Assess customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote products when opportunities present themselves.

• Transition between tasks efficiently and with composure.

• Maintain punctuality and regular attendance at scheduled times.

• Stay positive and professional during customer interactions.

• Cross-train when requested.

⛳️ Requirements

• A minimum of 3–6 months of experience in customer service or customer support is preferred.

• Previous experience in a call center or office environment for 3–6 months is advantageous.

• Basic computer proficiency.

• Ability to learn quickly and work independently.

• Excellent phone and verbal communication skills along with active listening abilities.

• Must be at least 18 years old.

• A background check is required in accordance with state and federal regulations.

• Must provide personal equipment and workspace.

• Verified, secure, reliable, dedicated high-speed internet connection.

• A designated workspace with a desk, chair, electrical outlet, and direct LAN connection.

• Intel® Core™ i5-8250U Series processor or higher.

• 8GB memory on Windows 10 or later, 64-bit version.

• Screen resolution of 1280x768 or higher; one monitor is required, while dual monitors are preferred.

• A USB headset.

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed, and a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Shift differential: an additional $1/hour for work during nights and weekends.

• Paid training, typically lasting between 1 to 3 days.

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business requirements.