Bilingual Customer Service Representative, Travel Insurance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming client calls while delivering professional and compassionate support.

• Serve as a knowledgeable resource for insured individuals, their families, and healthcare facilities regarding coverage and benefits.

• Initiate claim files and guide clients to the appropriate healthcare providers.

• Clarify travel insurance coverage, including relevant exclusions and maximum limits.

• Approve specific medical tests and coordinate necessary services when required.

• Support clients throughout the claims process and ensure timely follow-ups.

• Record interactions and transactions in the claims management system.

• Work collaboratively with various departments to address client inquiries and complaints.

• Uphold a high standard of customer service in a fast-paced, team-oriented setting.

⛳️ Requirements

• College diploma or equivalent qualification.

• Experience in customer service, telecommunications, or claims assistance.

• Bilingual in English and French to effectively assist clients in both languages.

• Proficiency in a third language will be regarded as an asset.

• Exceptional communication abilities and professionalism.

• Strong commitment to customer service excellence.

• Capacity to thrive in a dynamic, team-based environment.

• Proficient computer skills, including Microsoft Office and internet usage.

• Availability from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays.

• Flexibility to work a rotating schedule of 32–40 hours per week.

• Capability to work remotely.

🏝️ Benefits

• Three weeks of vacation.

• Comprehensive group insurance plan, encompassing health coverage with 100% prescription drug coverage, dental, life, and travel insurance.

• Retirement savings plan.

• Wellness program that includes access to a fitness facility, physical activities, and health-related seminars.

• Opportunities for career growth and professional development.

• Financial assistance program for continuing education.