Customer Service, Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to phone inquiries from customers about clients' products and services

• Deliver exceptional service with a friendly, professional demeanor

• Assist customers with holiday seasonal orders, including fruit baskets and steaks

• Handle a high volume of inbound or outbound calls promptly

• Resolve customer inquiries and concerns via phone, email, or chat

• Adhere to communication scripts for various topics

• Assess customer needs, clarify details, conduct research, and offer solutions or alternatives

• Utilize company and client resources to manage calls accurately

• Promote additional products when suitable opportunities arise

• Transition between tasks smoothly and efficiently

• Maintain regular attendance and punctuality for all scheduled shifts

• Uphold a positive and professional attitude in all customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Prior experience in customer service or support for 3–6 months is preferred

• Previous experience in a call center or office setting for 3–6 months is advantageous

• Basic computer proficiency

• Quick learner with the ability to work independently

• Excellent phone and verbal communication skills, coupled with active listening abilities

• Must be at least 18 years old

• Background check required in compliance with state and federal regulations

• Residents must be from Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must have personal equipment and a suitable workspace

• Verified secure, reliable, dedicated high-speed internet connection is required

• Established workspace including a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or better

• 8GB RAM on Windows 10 or higher, 64-bit version

• Minimum screen resolution of 1280x768; one monitor is required, dual monitors are preferred

• USB headset required

• Laptop or desktop computer needed; Chromebooks, netbooks, and tablets are not acceptable

• Up-to-date antivirus software must be installed and a recent scan completed

• Firewall must be enabled

🏝️ Benefits

• Shift differential: additional $1/hour for evening and weekend shifts

• Paid training typically lasting 1–3 days from 8:00am–5:00pm CST

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business needs

• Work-from-home arrangement