Partner Support Associate

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Answer incoming calls, chats, and emails from clients.

• Deliver precise and comprehensive information utilizing relevant tools, resources, and procedures.

• Familiarize yourself with company products or services to effectively address client inquiries and concerns.

• Assess customer needs, investigate issues, resolve problems, and offer solutions.

• Record interactions from calls, chats, and emails in the call center database.

• Adhere to scripts or call flows as required.

• Achieve performance benchmarks including call quality, customer satisfaction, and average response time.

• Participate in training sessions and attend team meetings.

• Handle high volumes of calls and perform follow-ups as necessary.

• Execute additional administrative tasks as assigned.

⛳️ Requirements

• Excellent written and verbal communication abilities in English.

• Outstanding communication, active listening, and interpersonal skills.

• A customer-focused approach combined with empathy.

• Capability to manage multiple tasks and prioritize effectively.

• Proficient in call center software and technology; experience with Salesforce is a plus.

• Strong problem-solving capabilities.

• A proven history of dependability.

• Willingness to work weekends and outside of standard business hours, with days off scheduled based on business demands.

• High school diploma or equivalent.

• Background in a customer support or related role.

🏝️ Benefits

• Opportunities for training sessions and team meetings to enhance skills and knowledge.