Partner Program Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide operational assistance to resellers, ensuring a top-notch partner experience.

• Independently respond to incoming partner sales support requests, process inquiries, Deal Registration, and system questions.

• Direct cases or partners to the appropriate teams as necessary.

• Execute daily management tasks in the Partner Portal and Salesforce.

• Understand fundamental Partner Program requirements and escalate partner issues to management when necessary.

• Complete administrative tasks related to Channels, including process documentation, NFR management, and territory audits.

• Identify opportunities for enhancing internal and external Channel processes.

• Represent Partner Operations in testing and providing feedback.

• Identify opportunities for system improvements, present findings to leadership, and communicate business requirements effectively.

• Communicate and enforce Program and Sales/Licensing policies.

• Act as a Channel subject matter expert for the creation of Sales/Licensing policies in collaboration with internal teams and external partners.

⛳️ Requirements

• A minimum of 2 years of experience in sales support administration.

• Excellent written communication abilities.

• Strong listening and reading comprehension skills.

• Capability to prioritize and switch tasks while ensuring a 24-hour turnaround for cases.

• A customer service-oriented mindset.

• Ability to analyze and understand relationships or patterns and identify discrepancies or warning signs.

• Professional maturity and effective self-management of workloads that may vary by day or season.

• A willingness to work collaboratively within a team and to proactively assist beyond normal duties.

• A growth mindset and adaptability.

• Familiarity with Partner Portal and Salesforce tasks is inherent to the responsibilities of the role.

🏝️ Benefits

• Competitive compensation and benefits package.

• Retirement savings plan with employer contributions.

• Paid time off and company-recognized holidays.

• Medical, dental, and vision insurance coverage.

• Access to resources for learning and development, including training platforms.

• Opportunities for career advancement and internal mobility.

• Employee assistance and well-being resources.

• Employee discounts and other optional perks.

• Reasonable accommodations for qualified individuals with disabilities.