Partner Delivery Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Develop and expand a high-impact partner delivery program focused on achieving outstanding customer results.

• Create and enhance delivery playbooks, engagement methodologies, and quality benchmarks for partner-driven FDE initiatives.

• Manage the intake and distribution of engagements with internal FDE teams and Partnerships.

• Provide reports on program performance, capacity, delivery risks, and insights to Customer Success, Partnerships, and Sales leadership.

• Oversee partner subcontracting contracts, statements of work, and rate cards in collaboration with Legal, Finance, and Procurement.

• Supervise partner billing, engagement expenditures, and commercial arrangements.

• Ensure that engagements are properly structured and reported, including ARR and compensation implications.

• Establish and monitor partner KPIs and SLAs.

• Conduct partner performance evaluations, maintain scorecards, and implement corrective measures.

• Monitor partner capacity and certified consultants across different regions.

• Facilitate partner onboarding, certification, access, and offboarding processes.

• Ensure clear scopes, measurable success criteria, and seamless transitions to Customer Success Managers.

• Identify, escalate, and mitigate delivery risks.

• Document insights from workshops, hackathons, and staff augmentation initiatives.

⛳️ Requirements

• Over 5 years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology environment.

• Proven experience in drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with service partners or systems integrators.

• Expertise in developing KPIs and SLAs, establishing partner governance structures, and utilizing performance data for accountability and ongoing enhancement.

• Strong ability to collaborate effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams.

• Highly organized and detail-focused; adept at managing multiple partner engagements, deadlines, and stakeholders concurrently.

• Capability to establish scalable systems in fast-paced, dynamic settings.

• Experience with global systems integrators or large professional services firms is a plus.

• Familiarity with staff augmentation, partner-led workshops, hackathons, or other technical services delivery models is advantageous.

• Background in workflow automation, systems integration, low-code platforms, or similar technologies is desirable.

• For candidates outside of Germany, a valid right to work is necessary; visa sponsorship is available in Germany.

• Proficiency in English is required as it is the company language.

🏝️ Benefits

• Equity ownership in n8n.

• Europe: 30 days of vacation, in addition to public holidays, regardless of your location.

• US: 20 vacation days, 8 sick days, plus public holidays, wherever you are.

• Europe: Benefits aligned with local country standards.

• US: A variety of low-premium, low-deductible medical plans, including a no-cost premium HDHP option with a pre-funded HSA, as well as dental and vision insurance.

• Europe: Pension contributions in accordance with local country standards.

• US: 401(k) retirement plan with a 4% employer match.

• US: Company-sponsored short-term and long-term disability insurance, in addition to life insurance.

• €1K (or equivalent) annually for courses, books, events, or coaching opportunities.

• Regular hackathons.

• Remote-first work throughout Europe, with periodic off-site events for team bonding.

• $100 monthly contribution to support open-source projects.

• Transparency regarding company operations and performance.