Partner Alliance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture executive and operational relationships within partners’ product, partner, and field organizations.

• Coordinate joint strategies, market readiness, and co-selling priorities for Pindrop’s offerings.

• Take ownership of revenue targets sourced from and influenced by partners.

• Oversee the management of pipeline, conversion rates, and achievement of targets.

• Create and maintain joint value propositions and go-to-market strategies.

• Supervise co-selling initiatives and deal cycles with partner sellers, resellers, and integrators.

• Define and initiate programs for resellers, ISV partners, and system integrators.

• Recruit new partners and establish frameworks for onboarding, contracts, pricing, and revenue sharing.

• Develop processes for partner onboarding, training, certification, deal registration, playbooks, battle cards, and sales tools.

• Collaborate with Sales, Product, Engineering, Legal, and Marketing to facilitate integrations and enhance the partner ecosystem.

• Monitor partner KPIs, milestones, and overall pipeline management.

• Relay partner and reseller feedback to Product and leadership to influence roadmap, messaging, and support initiatives.

⛳️ Requirements

• Minimum of 5 years of experience in partner alliances, channel sales, or partner ecosystem development within a software company.

• Demonstrated history of driving revenue through partnerships with resellers or other ISV partners, showcasing measurable results.

• Proven experience in building and expanding reseller or channel programs.

• Strong grasp of contracting, pricing models, partner enablement, and partner economics.

• Familiarity with the telecommunications industry, alongside relevant experience or connections within the ecosystem.

• Knowledgeable about Conversational AI technologies, including AI agents and agent platforms.

• Outstanding communication, negotiation, and relationship management abilities.

• Established connections within the contact center/CCaaS partner and integrator communities (preferred).

• Experience collaborating on SaaS or enterprise software in voice, AI, security, fraud, or customer experience (preferred).

• Direct experience with NICE or CXone (preferred).

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Competitive compensation package, which includes RSUs (Restricted Stock Units) for all employees.

• Remote-first workplace offering flexibility and autonomy.

• Regular team on-site meetings, company-wide events, and intentional gatherings.

• Comprehensive health and welfare plans, which include one employer-paid employee-only plan.

• Industry-leading employer contributions to Health Savings Accounts (HSA).

• Affordable vision and dental plans available for employees and their families.

• Paid Parental Leave for birth, adoptive, and foster parents.

• One year of diaper delivery for the newest addition to the family.

• Monthly allowances for phone and internet expenses.

• Enhanced fertility and GLP-1 benefits.

• Annual Learning & Development stipend for professional advancement, skill enhancement, certifications, and ongoing education.