Partner Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a designated portfolio of approximately 20–30 of Apollo’s most valuable partners

• Keep active account plans that detail segmentation, tier, health status, IPP score, and next milestones

• Identify at-risk accounts before they escalate

• Act as the source of truth for partner-book membership and rationale

• Collaborate to create joint business plans that include shared objectives, target segments, pipeline goals, and managed-customer growth targets

• Incorporate certification and enablement strategies into joint business plans

• Establish co-marketing and executive-alignment strategies

• Work with Sales, Customer Success, and RevOps to discover expansion opportunities within partner-managed accounts

• Track adoption and usage trends to detect potential churn or delivery risks

• Provide data-driven insights during internal reviews

• Conduct regular one-on-one check-ins and formal Quarterly Business Reviews with each named partner

• Lead annual strategic evaluations for top-tier partners and offer recommendations

• Monitor scorecards and outstanding items for each partner interaction

• Oversee certification coverage, customer quality, and routing eligibility

• Recommend promotions, remediation, or downgrades based on consistent criteria

• Maintain internal accountability when there are concerns regarding partner standing

• Contribute to defining Apollo’s high-touch partner management program and foster sustainable growth for key partners

⛳️ Requirements

• Over 5 years of experience in partner/channel account management, customer success, or strategic account management, preferably in B2B SaaS

• Proven track record of managing a portfolio of external relationships focused on mutual growth objectives, including joint business plans and QBRs

• Comfortable taking ownership of revenue-related outcomes such as managed ARR, NRR, and retention in collaboration with Sales, Customer Success, and RevOps

• Strong executive presence with the ability to conduct quarterly business reviews and represent Apollo effectively to partner executives

• Organized and data-oriented, with experience in maintaining account plans, scorecards, and health monitoring across a named book

• Experience with HubSpot or Salesforce agency/partner ecosystems is preferred

• Familiarity with managing a tiered partner portfolio is preferred

• Knowledge of PartnerStack, Crossbeam, or similar partner/channel platforms is preferred

• Background collaborating with Partner Marketing on co-marketing initiatives, case studies, or joint events is preferred

• Experience in a GTM, sales engagement, or RevOps environment is preferred

🏝️ Benefits

• Equity

• Company bonus or sales commissions/bonuses

• 401(k) plan

• At least 10 paid holidays annually

• Flexible PTO

• Parental leave

• Employee assistance program

• Wellbeing benefits

• Global travel coverage

• Life, AD&D, STD, and LTD insurance

• FSA/HSA

• Medical, dental, and vision benefits

• Resources, support, and autonomy to take ownership of your role

• Opportunities for growth and professional development

• Collaboration across departments