Part-Time Assistant Account Manager

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Answer incoming calls and emails from payers/applicants.

• Address issues related to payment accounts and provide follow-up on inquiries.

• Conduct outbound calls and send emails for account research and problem resolution.

• Assist payers/applicants with account setup.

• Educate payers/applicants regarding their accounts.

• Update demographic data and other relevant account information.

• Independently troubleshoot and resolve issues faced by payers/applicants, including escalated inquiries.

• Achieve or surpass departmental quality and quantity benchmarks.

• Adhere to Performance Based Organization principles and maintain consistent attendance.

⛳️ Requirements

• High school diploma or equivalent.

• Two years of relevant work experience.

• Proven ability to consistently meet or exceed departmental expectations.

• Capability to thrive in a collaborative team environment.

• Strong commitment to maintaining excellent attendance and punctuality.

• A strong emphasis on customer satisfaction.

• Active listening abilities.

• Competence in managing multiple priorities effectively.

• Strong verbal communication skills.

• Ability to handle high-pressure situations and meet various deadlines.

• Exceptional critical thinking and problem-solving skills.

• High level of accuracy with attention to detail.

• Must be authorized to work in the United States without current or future visa sponsorship.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Generous earned time off.

• 401K and student loan repayment assistance.

• Life insurance and Accidental Death & Dismemberment (AD&D) insurance.

• Employee assistance program.

• Employee stock purchase program.

• Tuition reimbursement.

• Performance-based incentive pay.

• Short- and long-term disability benefits.

• Comprehensive wellness program.