This is a fully remote position, open to applicants in Ohio.

• Handle incoming and outgoing calls to patients/guarantors concerning account balances.

• Inform patients/guarantors about outstanding balances and provide answers to their inquiries.

• Recognize concerns or objections and ascertain the optimal course of action.

• Negotiate full payments or establish maximum payment arrangements in line with policy.

• Assess patients/guarantors for insurance, billing, or financial aid opportunities.

• Address patient/guarantor inquiries and express gratitude for choosing OhioHealth services.

• Update patient demographic information and foster rapport with patients/guarantors.

• Accurately log account details, make necessary adjustments, or refer as needed.

• Suggest manual charge-offs based on established criteria.

• Adhere to quality and productivity standards.

• Execute responsibilities with an emphasis on safety, quality, and efficiency as part of a High Reliability Organization.

• High School diploma or GED (Required).

• Proficiency with computer systems.

• Skills in data entry.

• Exceptional interpersonal, communication, and negotiation abilities.

• Capacity to quickly establish rapport with patients.

• Demonstrated organizational skills.

• Knowledge of Fair Debt Collection Practices.

• At least two years of customer service or collections experience.

• Minimum six months of experience in a call center setting.

• Ability to work from Ohio for remote work eligibility.

• Full-time schedule of 40 hours per week.

• Day shift.