Panel Helpdesk Trainee – Backend

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver exceptional customer service to Sago respondents through ticketing systems.

• Respond to inquiries from US customers and resolve issues via tickets.

• Conduct thorough reviews and investigations of issues efficiently using computer systems.

• Ensure accuracy while managing cases and maintaining record-keeping tasks.

• Keep precise customer records and document all interactions.

• Collaborate with internal teams as necessary.

• Strive to enhance respondent satisfaction and retention for the International US Process.

⛳️ Requirements

• Proficiency in English, both spoken and written.

• Excellent communication skills.

• Strong orientation towards customer service, prioritizing positive respondent experiences and customer satisfaction.

• Familiarity with Microsoft Office applications, especially Word, Excel, and Outlook.

• Ability to work effectively in a team-oriented environment.

• Availability to work night shifts: 5:30 PM–2:30 AM IST and 6:30 PM–3:30 AM IST during daylight saving time.

• A degree in any field, either Graduate or Postgraduate.

• 0–1 year of experience in customer service.

• Based on training performance, there may be an opportunity to transition into a permanent role.

🏝️ Benefits

• Work remotely.

• Comprehensive Mediclaim benefits.