Paid Media Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the management of strategic resources, templates, and previous media plans for onboarding new team members and clients.

• Address billing, access, and account ownership concerns during the onboarding process.

• Ensure that new accounts are established in financial tracking systems prior to the handoff.

• Conduct structured account audits for each new client.

• Record account histories, identify structural challenges, and pinpoint quick wins.

• Create and sustain audit frameworks and templates.

• Review targeting configurations, asset organization, and naming conventions.

• Manage onboarding readout templates and facilitate post-onboarding retrospectives.

• Promote platform certification and highlight platform updates, beta features, and industry news.

• Integrate competitive landscape analysis into onboarding audits.

• Oversee the entire team member onboarding lifecycle from pre-hire checklists to initial ramp-up.

• Lead the training and learning-and-development initiatives, including Lunch & Learns and remedial training sessions.

• Communicate the status of onboarding, timelines, kickoff procedures, and ramp-down criteria to the Account Management team.

• Coordinate onboarding efforts across Account Management, Ad Operations, Human Resources, and Finance.

• Maintain the paid media operations hub.

• Encourage the use of Asana and Google Drive for task tracking and documentation.

• Ensure that SOPs and best-practice resources are up to date.

• Incorporate AI tools into onboarding, auditing, and training workflows.

• Document replicable workflows for team standardization.

⛳️ Requirements

• Bachelor’s degree in marketing, operations, communications, or a related field (or equivalent practical experience).

• 5–8 years of pertinent experience.

• Experience in an agency or marketing services setting is preferred.

• Familiarity with paid media, possessing sufficient channel fluency to conduct account audits and lead training sessions.

• Proven experience in project management, training and development, learning enablement, or operations.

• Excellent verbal and written communication abilities.

• Outstanding organizational skills and adherence to processes.

• Proficient in Google Suite and Asana.

• Strong facilitation and mentoring capabilities.

• Ability to coordinate across teams and levels without direct authority.

• Capability to remain composed while managing multiple workstreams.

🏝️ Benefits

• A workplace that actively promotes creativity, risk-taking, and personal growth.

• Paid holidays.

• Paid time off.

• Office closure from Christmas Eve through New Year’s Day.

• 12 weeks of fully paid parental leave.

• Medical, dental, and vision insurance.

• 401k matching program.

• Opportunities for professional advancement.

• Flexible working hours.

• Monthly technology stipend to enhance remote work setups.

• Floating holiday.