Outside Auto Appraiser

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct thorough physical inspections to evaluate vehicle damage resulting from accidents, weather events, and other covered incidents.

• Carry out virtual or in-person inspections at repair shops or customer sites.

• Review estimates and collaborate with repair centers to ensure accuracy and efficiency.

• Generate repair estimates utilizing industry-standard estimating software.

• Assess and settle total loss vehicles by determining their actual cash value through market analysis and valuation tools.

• Negotiate repair costs and settlements with body shops, clients, and third-party claimants.

• Identify and record pre-existing damages, previous repairs, and potential indicators of fraud.

• Work in partnership with claim representatives, body shops, and vendors to facilitate repairs and address any coverage or repair-related issues.

• Clarify the appraisal process, respond to inquiries, and keep vehicle owners updated throughout the claims process.

• Embrace technological advancements, system upgrades, and the integration of AI-related digital tools.

• Act as a technical resource for auto claim personnel, providing guidance on claim damages.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s Degree is required.

• Possession of an active adjuster license, where applicable.

• A minimum of two years of experience in auto physical damage appraisal.

• Proficiency in claims management and estimating software is essential.

• Advanced skills in Microsoft Office and familiarity with enterprise technology systems and platforms.

• Excellent verbal and written communication abilities.

• Capability to exercise sound judgment and make effective decisions.

• Outstanding customer service skills.

• Strong attention to detail along with organizational skills.

• Ability to handle multiple tasks and prioritize effectively.

• Proven conflict resolution abilities.

• Capacity to manage stress while maintaining composure and professionalism under pressure.

• Basic understanding of insurance principles, terminology, state insurance regulations, and claims handling requirements.

• Ability to rapidly learn from experiences and apply knowledge to new situations.

• High School Diploma or GED is required.

• One year of experience in auto physical damage appraisal or related claim experience, or successful completion of the required Travelers Claim Representative training program.

• A valid driver's license is necessary.

🏝️ Benefits

• Health insurance is provided for employees and eligible family members starting from the first day of employment.

• A 401(k) plan with a dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual cap.

• The Paying it Forward Savings Program includes annual 401(k) contributions for employees making student loan payments.

• A pension plan that is fully funded by Travelers.

• A minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• A wellness program that offers tools, discounts, resources, and caregiving support.

• Access to free professional counseling services, health coaching, and mental health resources.

• Participation in the Matching Gift and Volunteer Rewards program.

• Options for remote work, including mobile work, work from a primary residence, or the closest Travelers office.