Outside Auto Appraiser

This is a fully remote position, open to applicants in Florida.

📋 Description

• Conduct thorough inspections and evaluations of vehicles that have sustained damage from accidents, weather events, and other covered incidents.

• Execute virtual inspections and review estimates at body shops or customer sites.

• Work in partnership with repair facilities to ensure accuracy, consistency, and quality across all claims.

• Create repair estimates utilizing industry-standard estimating software.

• Assess costs for parts, labor, and materials necessary for vehicle restoration.

• Analyze and resolve total loss claims by determining actual cash value through market research, comparable vehicle assessments, and valuation tools.

• Negotiate repair costs and settlements with body shops, customers, and third-party claimants.

• Identify and document pre-existing damages, previous repairs, and possible indicators of fraud.

• Oversee repairs, authorize supplements, and address coverage or repair-related concerns with claim representatives, body shops, and vendors.

• Clarify the appraisal process, respond to inquiries, and keep vehicle owners updated throughout the claims process.

• Adapt to new technology, system upgrades, and the implementation of digital tools, especially those related to AI.

• Act as a technical resource and offer guidance to claims professionals.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Bachelor’s Degree is preferred.

• Possession of an active adjuster license, where applicable.

• Minimum of two years of experience in auto physical damage appraisal.

• At least one year of experience in auto physical damage appraisal or a related claims role, or successful completion of the required Travelers Claim Representative training program.

• Valid driver's license is required.

• Proficient in claims management and estimating software.

• Advanced proficiency in Microsoft Office and enterprise technology systems and platforms.

• Basic knowledge of insurance principles, terminology, state insurance regulations, and claims handling procedures.

• Strong verbal and written communication abilities.

• Capability to exercise sound judgment and make informed decisions.

• Exceptional customer service skills.

• Strong attention to detail and organizational capabilities.

• Ability to handle multiple tasks and prioritize effectively.

• Proven conflict resolution skills.

• Capacity to manage stress and maintain professionalism under pressure.

• Quick learner who can apply past experiences to new situations.

🏝️ Benefits

• Comprehensive health insurance for employees and eligible family members starting on the first day of employment.

• 401(k) with dollar-for-dollar matching up to the first 5% of eligible pay.

• Paying it Forward Savings Program that includes annual 401(k) contributions for student loan payments.

• Pension Plan that is fully funded by Travelers.

• Minimum of 20 days of paid time off each year.

• Nine paid company holidays.

• Wellness program that offers tools, discounts, resources, caregiving support, free professional counseling, and health coaching.

• Matching Gift and Volunteer Rewards program.