Outreach Manager II – Multi-family Home Energy Savings

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage a team of Energy Advisors, Outreach Specialists, and Energy Engineers.

• Offer energy consultation and coordination services to clients.

• Identify opportunities for energy efficiency and introduce relevant prescriptive and custom incentive measures.

• Collaborate with management to implement outreach processes effectively.

• Supervise, mentor, conduct interviews, recommend candidates for hire, train, coach, assign tasks, and evaluate Outreach team members.

• Maintain productivity standards and objectives for property assessments, installation production, and customer service.

• Enhance customer service quality through process evaluation, service metrics, monitoring, analysis, and implementing changes.

• Work with Technology to troubleshoot software issues and support enhancements.

• Research, organize, summarize, and analyze data for special projects and quality control purposes.

• Prepare status updates on outreach progress and outcomes.

• Assist in the development, enhancement, and maintenance of information systems that support program operations reporting.

• Develop and monitor team structure to achieve monthly, quarterly, and annual objectives.

• Manage operational and departmental budgets along with strategic planning.

• Oversee and carry out daily outreach responsibilities.

• Establish and direct outreach programs across various states, audiences, and user groups.

• Identify new program and outreach opportunities in collaboration with clients.

• Evaluate and enhance processes to meet participation and revenue targets.

• Coordinate and review external communications with clients.

• Collaborate with Client Marketing on public relations and marketing opportunities.

• Maintain professional relationships with clients, staff, customers, and the public.

⛳️ Requirements

• Bachelor's degree from an accredited college or university or equivalent experience.

• A technical school degree combined with relevant experience in the electric/gas utility sector will be considered.

• Over 5 years of experience in customer outreach or sales.

• Previous experience executing customer outreach initiatives within an energy efficiency program.

• Experience in managing staff engaged in proactive customer outreach activities.

• Excellent customer service and communication skills.

• Capacity to manage a diverse workload and thrive in a fast-paced environment.

• Detail-oriented, organized, self-motivated, and able to prioritize tasks effectively.

• Ability to identify and resolve project application issues with customers and trade allies.

• Proficient in Microsoft Office, particularly Word, Excel, and Outlook.

• Strong data entry capabilities in tracking systems or databases.

• Ability to communicate clearly and effectively, both verbally and in writing, with customers, clients, and employees.

• Ability to analyze and interpret data and resolve practical problems.

• Knowledge of mathematical concepts such as fractions, percentages, and ratios.

• Commitment to fostering diversity and inclusion.

• Reliable transportation.

• Valid driver's license.

• Willingness to travel up to 40%.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Retirement benefits.

• Paid time off.

• Paid holidays.

• Other company-sponsored benefits and programs.