Outreach Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage Energy Advisors, Outreach Specialists, and Energy Engineers assigned to energy efficiency initiatives.

• Provide energy guidance and coordination services for clients.

• Recognize energy-efficiency prospects and introduce both prescriptive and custom incentive programs.

• Supervise, mentor, interview, recommend hiring, train, coach, assign tasks, and direct Outreach team members.

• Conduct performance evaluations and administer rewards or disciplinary actions as needed.

• Maintain productivity benchmarks and objectives for property assessments, installation production, and customer service.

• Enhance customer service quality through process assessments, service metrics, monitoring, analysis, and implementation of improvements.

• Collaborate with Technology to diagnose software issues and guide corrective actions and enhancements.

• Research, organize, summarize, and analyze data for special projects.

• Develop and enforce data collection, management, and quality control procedures.

• Prepare status reports detailing outreach progress and outcomes.

• Assist in the development, enhancement, and maintenance of information systems supporting program operations reporting.

• Create and monitor team structure to achieve monthly, quarterly, and annual objectives.

• Manage operational and departmental budgets, including budget oversight and strategic planning.

• Oversee and execute daily outreach tasks.

• Establish program vision, direction, customer objectives, and outreach possibilities across various states and user groups.

• Assess and enhance processes to meet participation and revenue targets.

• Coordinate and review external communications with clients to ensure brand consistency and quality.

• Collaborate with Client Marketing on public relations and marketing opportunities.

• Foster positive professional relationships with clients, staff, customers, and the broader community.

⛳️ Requirements

• Bachelor’s degree from an accredited institution or equivalent experience.

• Technical school degree combined with relevant experience in the electric/gas utility sector will be accepted.

• A minimum of 5 years of experience in customer outreach or sales.

• Prior experience in executing customer outreach initiatives related to energy efficiency programs.

• Experience managing staff engaged in proactive customer outreach activities.

• Excellent customer service and communication abilities.

• Capacity to handle a diverse range of tasks and thrive in a fast-paced environment.

• Detail-oriented, organized, self-motivated, with the ability to prioritize workload effectively.

• Ability to identify and resolve project application issues with customers and trade allies.

• Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.

• Strong data entry skills in tracking systems and databases.

• Ability to communicate effectively, both verbally and in writing, with customers, clients, and employees.

• Capability to analyze and interpret data and resolve practical challenges.

• Understanding of mathematical concepts like fractions, percentages, and ratios.

• Commitment to diversity and inclusion.

• Reliable transportation.

• Valid driver's license.

• Willingness to travel up to 40% of the time.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Retirement benefits.

• Paid time off.

• Paid holidays.

• Additional company-sponsored benefits and programs.