Outbound Sales Closer – Recovery Sales, Post-Purchase Upsell

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reconnect with customers who expressed intent to purchase but did not finalize their transaction.

• Understand customer requirements and address objections or concerns related to payment.

• Direct customers towards suitable solutions and secure sales.

• Retrieve abandoned shopping carts and transactions that were declined.

• Spot opportunities for post-purchase upselling and cross-selling.

• Enhance order value and optimize interactions with warm leads and existing customers.

• Enhance customer experience through engaging conversations.

• Engage with customers who have interacted with Plateful, visited its store, attempted a purchase, or recently completed an order.

• Play a direct role in Plateful's ongoing growth.

⛳️ Requirements

• Strong skills in upselling and cross-selling.

• Demonstrated experience in sales recovery, win-back, retention, upselling, or cross-selling, preferably in a consultative or high-ticket sales context.

• Experience with $1K+ Average Order Value (AOV) is preferred.

• Familiarity with Shopify and CRM systems.

• Comfortable working in Eastern Standard Time (EST) hours, including night shifts and rotating weekday schedules.

• Excellent skills in handling objections and closing sales.

• Proficient in managing price concerns, payment issues, hesitations, and other purchase barriers.

• Clear, confident, and persuasive communication abilities.

• Ability to quickly establish trust and guide customers towards making a purchase decision.

• KPI- and performance-oriented with a strong sense of ownership.

• Capable of tracking metrics, understanding objectives, and taking accountability for results.

• Quick learner, receptive to coaching, and focused on execution.

• Ability to implement feedback promptly to enhance performance.

🏝️ Benefits

• Fully Remote Position.

• Competitive Base Salary.

• Uncapped 5% Commission During Your First Month.

• Tiered Commission Structure From Month 2 Onwards.

• Daily Spiffs & Performance Incentives.

• Paid Leave Benefits.