Orthodontic Front Desk Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls during practice operating hours

• Ensure that new-patient calls are not directed to voicemail

• Prioritize inquiries from new patients and convert them into scheduled appointments

• Provide continuous phone coverage while the doctor and the in-office team attend to patients

• Interact professionally with patients, parents, referring dentists, and other contacts

• Schedule and organize patient appointments

• Manage and uphold the practice appointment calendar within the EHR

• Accurately enter and update patient information

• Generate letters for new patients, referral letters, and related correspondence through the EHR

• Compose and dispatch professional emails to dentists regarding referrals and practice requirements

• Follow up on information related to referrals

• Maintain clear communication with referring offices

• Collect insurance information during initial patient calls

• Assist with the billing process of the practice

⛳️ Requirements

• Preferred hands-on experience with OrthoEdge or Orthofi

• Strongly preferred previous experience as a medical, dental, or orthodontic VA/receptionist

• Experience in managing incoming patient calls and scheduling appointments

• Working knowledge of orthodontic insurance and billing procedures

• Excellent written and verbal communication skills in English

• Exceptional customer service skills and phone etiquette

• Keen attention to detail and accuracy in data entry

• Comfortable working autonomously in a remote setting

• Minimum internet speed of 50 Mbps for both upload and download

• Verified backup internet connection is mandatory; mobile phone hotspots are not acceptable

• Backup power source, such as a UPS or generator, is required

• A quiet and professional workspace suitable for voice work is essential

• A noise-canceling headset is required

• A reliable computer capable of running software systems and a softphone concurrently

• Must use Windows 11 or the latest Apple OS/update

• Ability to multitask and prioritize new-patient calls and appointment opportunities

🏝️ Benefits

• Competitive hourly wage

• Timely payments, consistently

• Payments processed through Wise

• Direct training provided by the client

• Dedicated Account Manager as your main contact

• Stable, long-term position with a growing U.S.-based company

• Exposure to a variety of modern SaaS platforms

• Opportunities for increased responsibilities as the company expands

• Recognition for tenure among long-term team members

• Clear paths for escalation

• 100% remote work — operate from home

• Supportive team culture across all accounts

• Potential for additional hours or accounts based on performance

• Gain U.S. industry experience

• Exposure to various practice types and platforms

• Enhance your resume with verified, legitimate U.S. client experience

• Recognition for loyalty and growth over time