Organizational Change Management Lead

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead change management activities related to technology programs and organizational transformation on an international nearshore project.

• Create and implement comprehensive Change Management strategies and plans.

• Perform stakeholder analyses and segmentation to identify needs, expectations, and levels of influence.

• Conduct impact assessments for new systems, processes, and operational methodologies.

• Develop communication plans that align with the various stages, audiences, and objectives of the transformation.

• Design and coordinate campaigns, executive communications, engagement materials, and messaging.

• Organize and oversee organizational readiness activities.

• Define and manage training and user preparation strategies.

• Enhance sponsorship and alignment with leaders and teams.

• Facilitate workshops, alignment sessions, and engagement forums.

• Identify resistance and formulate preventive or corrective actions.

• Support networks of change champions.

• Define, track, and communicate metrics related to adoption, engagement, and readiness.

• Gather feedback from users and stakeholders.

• Maintain up-to-date plans, metrics, records, and documentation.

• Collaborate with business, technology, PMO, training, communications, and executive leadership teams.

• Align change activities with the roadmap, objectives, and anticipated outcomes.

• Assist in reinforcement and sustainment activities to integrate changes into operations.

• Contribute to achieving the benefits of transformation initiatives.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Organizational Psychology, Human Resources, Communications, Information Technology, Engineering, Information Systems, or a related discipline.

• Equivalent academic qualifications may be considered based on relevant professional experience.

• Advanced proficiency in English (C1/C2), with the capacity to communicate effectively in an international setting.

• Proven experience in leading Organizational Change Management initiatives linked to technology implementations or transformation programs.

• Experience in defining and executing change management strategies.

• Familiarity with Change Management methodologies, frameworks, and practices.

• Experience in stakeholder analysis, segmentation, and engagement.

• Background in conducting Change Impact Assessments and organizational readiness evaluations.

• Expertise in developing communication strategies and plans.

• Capability to prepare executive communications and content suited for diverse audiences.

• Experience in defining or coordinating training strategies.

• Background in user adoption initiatives and preparing users for new technologies, processes, and operational methods.

• Experience in identifying and managing resistance.

• Ability to facilitate workshops, alignment meetings, and engagement sessions.

• Experience in defining and tracking metrics related to adoption, engagement, and readiness.

• Ability to work collaboratively with business, technology, PMO, and executive leadership teams.

• Experience collaborating with global teams and distributed stakeholders.

• Strong communication, empathy, influencing skills, organizational abilities, and results orientation.

• Preferred: experience in the financial services sector; certifications such as Prosci Change Management, CCMP, PMP, PRINCE2, CSM, PSM, or SAFe Agilist; knowledge and application of the ADKAR model; experience with global digital transformation programs, enterprise platforms, Agile, Scrum, SAFe, integration of OCM, PMO, and project management, change champions, learning, communications, digital adoption, as well as benefit realization and change sustainability metrics.

🏝️ Benefits

• Medical and dental insurance.

• Childcare assistance.

• EY benefits platform and exclusive discounts.

• Education incentives.

• Birthday day off.

• Gympass/Wellhub.

• Profit-sharing plan.

• Private pension plan.

• Meal and/or food and transportation allowance.

• Flexible work environment.

• Diversity and inclusion programs and groups.

• Globally connected teams.