Order Processor, Bilingual (Eng/Span)

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Efficiently generate and manage service work orders within the system.

• Act as the primary point of contact for client inquiries through phone, email, and text.

• Address and resolve client and resident concerns or escalate them as necessary.

• Develop and sustain strong relationships with clients.

• Deliver timely updates and maintain proactive communication.

• Collaborate with branch operations teams regarding scheduling alterations, order modifications, and service execution.

• Keep precise client records and update databases accordingly.

• Thoroughly document all client interactions.

• Perform follow-up calls and conduct digital surveys.

• Recognize opportunities to enhance customer satisfaction.

• Assist in setting up accounts.

• Oversee client property information.

• Facilitate seamless communication among teams.

⛳️ Requirements

• A minimum of 2 years of experience in order processing, customer service, or a call center environment.

• Experience in hospitality/concierge roles or as an executive assistant is advantageous.

• A high school diploma or GED is required.

• Additional coursework or a degree is preferred.

• Bilingual proficiency in English and Spanish is required.

• Proficient in the Microsoft Office Suite (Excel, Word, PowerPoint, Teams).

• Experience with Salesforce is highly desirable.

• Exceptional service skills, empathy, and the ability to resolve issues promptly and professionally.

• Strong multitasking abilities, prioritization skills, and attention to detail in a fast-paced setting.

• Professional demeanor with the capability to adapt swiftly.

• Ability to work independently with minimal supervision.

• Comfortable collaborating with cross-functional teams.

• Must reside in Nevada or Arizona at the time of hire.

• Availability to work during Pacific/Mountain Time hours.

🏝️ Benefits

• Medical, dental, and vision insurance for you and your family.

• Health Savings Account (HSA) with employer contributions.

• Flexible Spending Accounts available.

• 401k plan with company matching contributions.

• Life and disability insurance coverage.

• Accidental Death & Dismemberment (AD&D) insurance.

• Coverage for business travel.

• Up to 15 paid time off (PTO) days per year.

• 10 paid holidays annually.

• 1 floating holiday.

• 1 volunteer day per year.

• Tuition reimbursement up to $5,250 each year.

• Access to an online education center.

• Referral bonus programs.

• Pet insurance options.

• Associate assistance programs available.

• Various discount programs.

• Rewards and recognition programs.

• Complimentary access to Torch Fitness virtual programs.

• Opportunities for internal promotions.

• Remote work environment available.