This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Lead the Intake team, ensuring that every Qlead is comprehensively gathered and entered into CampLegal within a 24-hour timeframe.

• Monitor adherence to deadlines and quality benchmarks, assessing the team's output and promptly addressing any discrepancies.

• Draft and evaluate actionable pre-consultation notes that include immigration status, required documentation, qualifying criteria, hardships, and pertinent history.

• Recognize and suggest enhancements to current processes.

• Educate the team and elevate the overall quality of work.

• Work in close collaboration with the Client Intake team to maintain consistency from Qlead to active client.

⛳️ Requirements

• Previous experience in leading or coordinating a team, managing daily operations, compliance with deadlines, and ensuring the quality of collected information.

• Demonstrated experience in gathering client information thoroughly and accurately prior to each consultation.

• Strong attention to detail and sound judgment to review the team's work, identify errors or omissions, and propose areas for process enhancement.

• Exceptional communication skills to provide feedback and guidance to the team, ensuring clear and actionable pre-consultation notes.

• Capacity to perform under pressure, handling multiple cases and individuals simultaneously while maintaining a professional and resilient demeanor.

• Flexible availability and willingness to work various shifts as required.

• Bilingual proficiency in English and Spanish, as specified in the role title.