This is a fully remote position, open to applicants in United States.

📋 Description

• Handle a large volume of incoming calls

• Redirect and transfer calls as necessary

• Deliver outstanding customer service over the phone

• Manage front office patient operations, including scheduling appointments and coordinating transport

• Communicate effectively and clearly with patients, clients, team members, peers, and leadership

• Input data accurately into Carenet and EMR databases

• Respond to inquiries from patients, customers, and third-party vendors

• Provide information regarding clinic directions and hours of operation

• Verify patient insurance information by contacting health plans

⛳️ Requirements

• Required: High School Diploma or General Education Degree (GED)

• Experience in healthcare and familiarity with appointment scheduling and EMR/EHR (Electronic Medical/Health Records) systems (including medical assistant or medical front office roles)

• Proficient computer skills (data entry, screen navigation, keyboarding), particularly in Electronic Medical Record or Electronic Health Records systems

• Experience using Microsoft Outlook (email) and Word

• Exceptional oral and written communication abilities

• Strong display of caring, empathy, and compassion

• Bilingual in English and Spanish

• Capable of providing two monitors, with at least one being 22 inches

• Must be eligible for hire outside of AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, and Puerto Rico