Order Management Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Evaluate and confirm incoming sales orders against customer purchase orders, OEM/Distributor cost quotations, and relevant contract terms and conditions.

• Ensure compliance of orders with applicable FAR/DFARS clauses and specific contract requirements before activation.

• Conduct quality assurance checks on pricing, part numbers, quantities, and contract references.

• Activate validated sales orders following established sales operations procedures.

• Collaborate with Sales and Inside Sales teams to identify, investigate, and resolve order discrepancies.

• Act as a primary contact for questions related to orders and escalate complex issues as necessary.

• Monitor order fulfillment status after purchase orders have been submitted to distributors/OEMs.

• Ensure customers receive proof of delivery/shipment, license keys, and other necessary deliverables.

• Upload and manage proof of delivery and related documentation within Salesforce.

• Assist in maintaining current, streamlined, and consistently adhered to SOPs and order management processes.

• Propose enhancements to improve order accuracy, cycle time, and compliance.

• Offer after-hours support during peak times, including month-end, quarter-end, and federal fiscal year-end.

⛳️ Requirements

• High School Diploma or equivalent experience.

• 0-2 years of experience in order management, sales operations, procurement, contract administration, or a related field.

• Strong attention to detail with a focus on accuracy and data integrity.

• Ability to work effectively with sales, operations, and finance teams.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Familiarity with or basic understanding of FAR/DFARS and federal contract terms and conditions.

• Experience with Salesforce (SF) or a similar CRM/order management system.

• Knowledge of OEM/Distributor quoting and procurement processes within the IT or cybersecurity reseller industry.

• A keen interest in advancing a career in sales operations or contract management.

🏝️ Benefits

• Work/life balance.

• Access to professional training resources.

• Opportunities for creative problem-solving and tackling unique, complex projects.

• Volunteer opportunities through “Optiv Chips In”.

• Capability and technology necessary to effectively work remotely/from home (where applicable).