Oracle HCM Consultant, Managed Services

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Deliver remote functional support for Oracle HCM Cloud modules within designated areas.

• Address and resolve customer support tickets with prompt and precise issue resolution.

• Diagnose application issues, document findings, and escalate intricate problems to Senior Consultants.

• Respond to business-user inquiries, offer guidance, and conduct basic end-user training.

• Execute routine configuration updates in accordance with established guidelines.

• Aid in testing patches, quarterly updates, and new features.

• Record configuration changes, test outcomes, and support procedures.

• Oversee assigned applications, analyze recurring issues, and document trends.

• Enhance application monitoring, automation, and internal support processes.

• Assist with system upgrades, enhancements, and small-scale requests for new functionality.

• Support data validation, reporting updates, and interface troubleshooting.

• Collaborate with internal teams and Oracle Support to resolve issues.

• Maintain records of customer interactions and ticket progress.

• Provide status updates to clients and internal stakeholders.

• Operate effectively in a remote environment with clients and colleagues.

• Travel occasionally to the United States for business meetings, client consultations, and other temporary business activities.

⛳️ Requirements

• A minimum of 3 years of experience in a consulting, HRIS, or application support role.

• Foundational experience in at least one major workstream: Workforce Management (Payroll, Time & Labor, Absence) or Total Rewards (Benefits, Compensation, Incentive Compensation).

• Familiarity with HR processes and HR systems.

• Excellent communication, interpersonal, and customer service abilities.

• Capability to independently manage workload and prioritize tasks.

• Bachelor’s degree in Business, HR, Computer Science, or a related field, or equivalent experience.

• Applicants must reside in the United States or Canada.

• Must be legally authorized to work in the United States or Canada.

• Must be legally eligible to travel to the United States for business purposes.

• The company does not offer sponsorship for employment authorization or U.S. work visas, including TN or L-1 status, as applicable.

• Willingness to travel up to 5% as required.

🏝️ Benefits

• Annual incentive compensation potential of up to 20%, distributed in quarterly installments.

• Competitive private healthcare benefits.

• Pension plan.

• Monthly reimbursement program to nurture your mind, body, and soul.

• Paid time off along with company-paid holidays.

• Fertility benefits.

• Family planning reimbursement program.

• Life insurance and options for short- and long-term disability coverage.

• Employer Assistance Program.

• Resources for Learning and Development.

• Comprehensive onboarding as well as ongoing personal and career development opportunities.

• Commitment to work-life balance.