Operations Training Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the training and coaching of company standards and programs in collaboration with field operations within a designated territory.

• Enhance overall retention and productivity in the Shacks.

• Manage the onboarding and training process for Team Members.

• Organize and deliver training for New Shack Openings.

• Implement the Manager training program.

• Assist with training for License Shacks.

• Execute Company-directed initiatives within assigned regions.

• Coach and validate the execution of training for Team Members and Managers.

• Assess and support the training and execution of Limited Time Offers (LTO).

• Provide constructive feedback on training materials for Team Members and Managers.

• Identify and source Trainers, and conduct training for designated New Store Openings (NSOs).

• Collaborate with Area Directors on action planning following NSOs.

• Develop Trainers to ensure self-sufficiency for growth within the Area.

• Support testing initiatives and give feedback to the Restaurant Excellence team.

• Document Shack visits and offer insights on training and operational system execution to Area Directors and Management Teams.

• Assist with training projects while adhering to established timelines.

• Work in partnership with Field Operations to aid in area personnel planning and Manager development.

• Support training processes for licenses and international locations, as well as NSO procedures in assigned areas.

⛳️ Requirements

• Ideal candidates should reside in close proximity to New York City.

• Must live within 20 miles of an existing Shake Shack location.

• Proven ability to lead a field-based team.

• Demonstrates expertise in training and enforcing Standard Operating Procedures (SOPs).

• Strong understanding of Company standards and operational processes.

• Passionate about operations and developing people.

• Ability to provide feedback at various levels of operations leadership as needed.

• Excellent facilitation and communication skills.

• Strong organizational abilities.

• Willingness to travel at least 14 days away from home to lead and support New Store Openings.

• Ability to work in the field alongside operations 3-4 times per week.

• 3-5 years of relevant work experience.

• 1-3 years of supervisory experience.

• At least 1 year of experience facilitating training in a multi-unit hospitality setting.

• Minimum of 2 years of management experience in the hospitality industry.

🏝️ Benefits

• Weekly pay and performance bonuses.

• Shake Shack meal discounts.

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more.

• Medical, dental, and vision insurance.*

• Employer-paid life and disability insurance.*

• 401k plan with company match.*

• Paid time off.*

• Paid parental leave.*

• Access to Employee Assistance Program starting on Day 1.

• Pre-tax commuter and parking benefits.

• Flexible spending and dependent care accounts.*

• Opportunities for development and growth.