Operations Training Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in the execution of training programs across designated and additional regions.

• Oversee current training initiatives and support the development of new programs and classes.

• Manage and monitor the training curriculum tailored for store managers.

• Implement programs for certified training stores and trainers.

• Contribute to the development of training for new franchisees.

• Communicate updates regarding operational policies and procedures.

• Conduct analyses to identify training needs and assess both short- and long-term regional training requirements.

• Aid in performing cost/benefit evaluations for training programs.

• Oversee training processes for both new and existing franchisees.

• Review and revise training materials, adapting programs to meet market demands.

• Communicate operational procedures and refresh manuals accordingly.

• Create training procedures and materials that are relevant to local markets.

• Collaborate with quality assurance and research and development teams on new products and procedures.

• Design training manuals, videos, and in-store training aids using internal or external resources.

• Supervise classroom training for corporate stores and franchisees.

• Coordinate class schedules in collaboration with franchisee training personnel.

• Implement and oversee train-the-trainer initiatives.

• Develop and deliver workshops during franchisee meetings, rallies, conventions, and conferences.

• Support and facilitate corporate colleague training and development initiatives.

• Create and conduct legally mandated training sessions, including OSHA and sanitation training.

• Oversee programs for certified training stores and local-market certified training managers.

• Monitor compliance with required training curriculum and devise continuous improvement strategies.

• Provide functional support and developmental coaching to field staff and trainers.

• Perform market training audits and communicate findings to leadership.

• Travel to markets for store conversions and openings to train colleagues.

• Assist in training for large buy/sell initiatives.

• Support recruitment efforts for part-time and full-time staff in priority markets.

⛳️ Requirements

• Bachelor’s degree in business, training and development, communications, or a related area; relevant work experience may be considered.

• At least five (5) years of experience in restaurant, retail, supply chain, or hospitality operations, or in a training role across any industry.

• Proficiency in English (reading, writing, and speaking).

• Willingness to travel a minimum of 50% of the time by air and/or road, including obtaining and maintaining necessary passport, visa, and travel documentation.

• Proven ability to manage and deliver training programs for both company and franchise operations.

• Excellent presentation, classroom instruction, and facilitation skills, with the capacity to train diverse groups.

• Understanding of adult learning principles and the ability to apply them in operational training settings.

• Competence in analyzing training needs, assessing effectiveness, and modifying programs based on feedback.

• Experience in reviewing and maintaining training and operational documents.

• Strong interpersonal, relationship-building, negotiation, and influencing skills.

• Exceptional written and verbal communication abilities.

• Proven analytical and critical-thinking skills, including cost/benefit analysis and operational impact assessment.

• Capacity to function effectively in fast-paced, dynamic, and high-pressure environments.

• Preferred experience in restaurant training leadership.

• Bilingual capabilities are a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Employee discounts and perks.