This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the development, implementation, and upkeep of operational processes, documentation, and standards.

• Create, maintain, and manage SOPs, job aids, process maps, and reference materials.

• Ensure adherence to documentation standards, version control, and approval protocols.

• Evaluate documentation requirements, identify deficiencies, and ensure operational content aligns with regulatory mandates, business rules, policies, and system modifications.

• Coordinate assessments of operational impacts and readiness initiatives for business, system, compliance, and market changes.

• Organize communications, training materials, and updates to SOPs.

• Facilitate alignment among stakeholders, secure operational approvals, and engage in change governance activities, including CAB meetings.

• Collaborate with IT, Operations, and Training teams on system upgrades, implementations, testing, workflow design, and operational preparedness.

• Act as the operational subject matter expert for enterprise tools and technologies.

• Identify, prioritize, and execute process and documentation enhancements based on operational data, audits, user feedback, and business insights.

• Monitor compliance with operational standards and assist with corrective measures.

• Manage performance dashboards and key metrics related to productivity, growth, efficiency, and strategic objectives.

⛳️ Requirements

• 5+ years of experience in operations, business process enhancement, change management, or similar fields.

• A Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or a related discipline is required.

• Previous leadership or supervisory experience is necessary.

• Proven capability to produce high-quality SOPs, workflows, and job aids tailored for various audiences.

• A high school diploma or higher is required.

• A preferred bachelor’s degree in Business Administration is advantageous.