Operations Standards Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the creation, upkeep, and governance of Standard Operating Procedures (SOPs), job aids, process maps, and reference documents.

• Ensure compliance with documentation standards, maintain version control, and adhere to approval processes.

• Evaluate documentation requirements, pinpoint deficiencies, and align operational content with regulatory standards, business rules, policies, and system modifications.

• Organize operational impact assessments and readiness activities in relation to business, system, compliance, and market changes.

• Manage communications, training materials, and updates to SOPs.

• Facilitate alignment among stakeholders, secure operational approvals, and represent the team in change governance meetings such as Change Advisory Board (CAB) sessions.

• Collaborate with IT, Operations, and Training teams on system improvements, implementations, testing, workflow design, and ensuring operational readiness.

• Act as the operational subject matter expert for enterprise tools and technologies.

• Identify, prioritize, and execute process and documentation enhancements utilizing operational data, audits, user feedback, and business intelligence.

• Monitor compliance with operational standards and assist in implementing corrective measures.

• Supervise performance dashboards and key metrics related to productivity, growth, efficiency, and strategic goals.

⛳️ Requirements

• A minimum of 5 years of experience in operations, business process enhancement, change management, or related fields.

• Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or a related discipline is mandatory.

• Previous leadership or supervisory experience is required.

• Proven ability to produce high-quality SOPs, workflows, and job aids suitable for various audiences.

• High School diploma or higher is necessary.

• Must be eligible for employment in the United States.

🏝️ Benefits

• An equal opportunity/affirmative action employer.

• Opportunities for personal growth, professional development, and the chance to make a significant impact daily.

• Mission-driven work that supports individuals in self-direction programs.