Operations Specialist

This is a fully remote position, open to applicants in Africa.

📋 Description

• Oversee daily People Operations, encompassing onboarding, offboarding, employee inquiries, benefits management, and maintenance of personnel records.

• Conduct recruitment for individual contributor and coordinator-level positions, managing everything from sourcing and screening to interviews, candidate communication, and offer extensions.

• Recognize operational deficiencies and develop or enhance processes, tools, workflows, and HRIS practices.

• Take ownership of challenges and initiatives from planning to execution, escalating issues as necessary.

• Foster relationships across a distributed team while promoting staff wellness and connectivity.

• Coordinate team events and the annual retreat.

• Utilize feedback and pulse survey data to enhance the employee experience.

• Manage access to Google Workspace and other software, oversee equipment and supplies, vendor relationships, contracts, documentation, and compliance records.

• Collaborate with the Deputy Director of People Operations to implement priorities and shape the function as YLabs expands.

⛳️ Requirements

• 3–6 years of experience in operations, people operations, HR, administration, or a related field.

• Background in an NGO, research institute, social impact organization, or distributed/multi-country organization is advantageous.

• Highly organized with the capability to manage multiple priorities independently.

• Proficient in building and improving operational systems.

• Possess people-centered judgment, discretion, and empathy.

• Experience in supporting or managing recruitment processes, which includes sourcing, screening, interview coordination, candidate communication, and offer logistics.

• Ability to exercise autonomy and sound judgment.

• Demonstrated clear and professional verbal and written communication skills.

• Exhibits curiosity, initiative, and a willingness to challenge established processes.

• Experience supporting a distributed, multi-country team is preferred.

• Experience managing vendor or contract relationships is preferred.

• Familiarity with an HRIS such as BambooHR is preferred.

• Experience in a growing or evolving organization where processes are still being developed is preferred.

• Successful completion of background checks and criminal record clearances is required as a condition of employment.

🏝️ Benefits

• Travel for in-person meetings or off-sites is fully reimbursed.

• Compensation is regionally benchmarked and based on level and location.

• Equal-pay principles and competitive regional/national salary benchmarks.

• Confidential handling of applications.

• Commitment to equal employment opportunity.