Operations Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee operations for a diverse array of clients

• Convert the requirements of new customers into technical specifications

• Strategically plan and deliver outstanding services

• Provide exceptional services and outcomes to both internal and external clients

• Establish and manage Quality Assurance processes for each delivery

• Comprehend clients’ needs and identify optimal solutions

• Evaluate the technical capabilities of tools and the team, communicating these to clients

• Turn clients’ challenges into opportunities for growth

• Enhance internal processes and spearhead changes

• Develop innovative solutions for both new and existing clients

• Within 30 days, gain a comprehensive understanding of the team’s services, products, operations, and technical pipelines

• Within 60 days, take on operational responsibilities, support the UGC Business Line, and manage a straightforward customer delivery using existing guidelines

• Within 90 days, actively participate in the team and enhance operational processes based on prior experience

⛳️ Requirements

• Fundamental understanding of the music industry, including knowledge of key standards and organizations (e.g., CISAC, CMOs, etc.)

• Over 3 years of experience in technical account management, project coordination, or client support roles, ideally in technical or dynamic environments

• Proficiency in effective communication with team members, stakeholders, and external partners

• Highly organized, capable of multitasking, with strong attention to detail

• Initiative, drive, enthusiasm, and an entrepreneurial mindset

• Exceptional decision-making, critical thinking, and problem-solving abilities

• Passionate about listening, asking questions, understanding, and communicating

• Enjoys teamwork and continuous learning

• Comfortable handling large datasets and numbers in formats such as .csv and .xlsx

• Interest or basic knowledge of MongoDB and the ability to execute queries for data retrieval and manipulation

• Business fluency in English

• Professional working proficiency in French or Italian

• Based in Spain; local candidates are preferred, although remote work arrangements may be considered

🏝️ Benefits

• Flexible working hours and location

• Unlimited time off

• Opportunity to personalize the role and manage your own development

• Flat organizational structure

• Online language classes to enhance your Spanish or English skills

• Access to online and onsite courses and music industry workshops conducted by in-house experts

• All necessary equipment provided for comfort

• Barcelona HQ office available, equipped with a rehearsal room