Operations & Marketing Assistant

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Develop the customer journey and sales funnel from initial lead to final purchase.

• Collaborate with the founder on the design of funnels and lead magnets.

• Establish and oversee comprehensive funnel tracking and data collection.

• Identify deficiencies within the website CRM, EPOS, and marketing workflows.

• Create structures and processes to ensure efficient daily operations.

• Implement and manage email marketing campaigns using Klaviyo or similar platforms.

• Organize and publish social media content utilizing tools like Buffer.

• Monitor customer reviews and inquiries, providing timely responses.

• Manage the business email inbox and create an efficient email system.

• Design labels and marketing materials using Canva.

• Prepare print-ready assets for approval by the founder.

• Oversee print procurement and track delivery schedules.

• Build and maintain databases for suppliers and competitors.

• Create standard operating procedure documentation for staff reference.

• Conduct research on market trends and potential opportunities.

• Present marketing campaign ideas to the founder.

• Set up a VoIP phone system.

• Assist in the future implementation of AI agents for tasks such as review responses, email triage, and supplier price tracking.

⛳️ Requirements

• Proven experience in supporting e-commerce, retail, or food service operations in a dynamic environment.

• Familiarity with automation platforms such as Zapier, Make.com, and n8n.

• Basic understanding of AI tools and custom GPTs.

• Proficient skills in Canva.

• Experience with email marketing platforms, preferably Klaviyo; Mailchimp is also acceptable.

• Comfortable using social media scheduling tools like Buffer.

• Proficient in Google Workspace.

• Excellent written and spoken English skills.

• Ability to produce clear reports that the founder can act upon.

• A design portfolio is required.

• Experience with Adobe Express is a plus.

• Previous experience in the food industry is advantageous.

🏝️ Benefits

• Fully remote work arrangement.

• $50 bonus for your birthday.

• $200 bonus for providing testimonials.

• Monthly raffle with a $500 entry prize.

• No tracking software used.