Operations Manager – Law Firm Operations Administrator

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Assist the COO in the implementation of strategic initiatives, managing daily operations, and facilitating cross-departmental projects.

• Create, implement, document, and continually enhance operational workflows, standard operating procedures (SOPs), systems, and internal processes.

• Evaluate operational performance, pinpoint bottlenecks, and promote ongoing improvements through the use of AI, automation, and technology-driven solutions.

• Design scalable systems and refine workflows within monday.com and other business platforms.

• Aid in referral partnerships, networking efforts, marketing strategies, client engagement, firm events, and business development activities.

• Oversee and optimize the firm's CRM system for managing leads, client communications, reporting, and fostering business growth.

• Manage administrative and support staff, offering coaching, operational direction, and performance assistance.

• Assist in recruitment, interviewing, onboarding, and integration of new hires.

• Promote employee accountability, assist in performance management, and contribute to professional development programs.

• Facilitate financial and operational reporting, budgeting efforts, performance monitoring, and documentation processes.

• Handle vendor relationships, software subscriptions, office resources, operational contracts, and expenses.

• Report directly to the Chief Operating Officer and collaborate closely with firm leadership.

⛳️ Requirements

• Bachelor's degree in Business Administration or a related discipline (mandatory).

• At least 5 years of experience in a managerial position (mandatory).

• Proven experience working with U.S.-based companies (mandatory).

• Experience within a U.S.-based law firm is highly desirable.

• Background in managing operational projects and enhancing business processes.

• Experience in supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management.

• Strong understanding of operational reporting, business processes, and workflow optimization.

• Proficiency with Salesforce, GoHighLevel, or similar CRM platforms (mandatory).

• Extensive experience utilizing monday.com for project management, workflows, and team accountability (mandatory).

• Proven capacity to harness AI tools for operational efficiency, documentation, reporting, and workflow automation.

• Ability to establish clear processes, drive accountability, and see projects through to completion.

• Capability to support an executive in a dynamic, fully remote setting.

• Strong discretion and judgment in handling sensitive or confidential information.

• Candidates may be required to submit a resume/CV, portfolio or work samples, practical assessments, proof of qualifications, and professional references.

• Full-time commitment, 8 hours per day excluding a 1-hour break.

• Must ensure a minimum of 5 hours of overlap with the firm’s operating hours in Pacific Time.

🏝️ Benefits

• Competitive salary with performance-based bonuses.

• Fully remote position within a diverse global team.

• Paid time off, including U.S. federal holidays, sick leave, and annual leave.

• Working hours aligned with Pacific Time, offering reasonable flexibility.

• Structured onboarding process and clear expectations from the outset.

• Stable, long-term opportunity with a growing U.S. law firm.

• Supportive and collaborative work atmosphere.

• Opportunities for professional development.

• Birthday recognitions and team appreciation initiatives.