Operations Manager, Event Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide unified leadership for the coordination and execution of in-person, digital, and hybrid events/programs.

• Ensure operational excellence while fulfilling client needs, specifications, objectives, and quality standards.

• Guide, mentor, coach, and develop event management teams across various markets and event types.

• Organize and facilitate regular team meetings and communications.

• Identify training and learning opportunities, offer performance coaching, and support goal setting.

• Recognize ongoing ROI opportunities and manage precise labor, time tracking, and T&E within the team.

• Assist in the development and implementation of initiatives that address business goals.

• Provide expertise on destinations, hotels, and organizational/internal services.

• Monitor and report on SLA adherence.

• Engage with client stakeholders to address questions and resolve issues.

• Support new initiatives and processes, employee onboarding, and invoicing approvals.

• Serve as Meeting Event Management support for designated programs.

• Manage assigned program projects, experiences, client relationships, and financials.

• Ensure compliance with workflows and client SOPs.

• Balance event management account projects with personnel management.

• Oversee target accounts to ensure operational consistency, client deliverables, best practices, and account SOPs.

• Maximize contribution margin by balancing customer satisfaction, employee satisfaction, and organizational costs.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• A minimum of 3–5 years of experience in Meeting, Events, and/or Incentive Travel pre-sale and/or post-sale activities is required.

• 1–2 years of demonstrated supervisory and/or leadership experience.

• Strong organizational, motivational, and communication skills to manage multiple teams.

• Ability to engage with all levels of an organization; internal, client, and partner.

• Experience in events within a HCP environment.

• Knowledge and experience in the global travel/hospitality industry is desirable.

• Understanding of Experience Design and the ability to articulate how previous events achieved business objectives and guest impressions is a plus.

• Experience with and/or exposure to budgets is preferred.

• Designations such as PMP, CMP, CIS, CITP, HMCC, or DES certification are desired.

• Must have authorization to work permanently in the U.S.

• Applicants requiring current or future sponsorship are not eligible for hire.

• Ability to travel up to 20% of the time.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Paid parental leave.

• 401(k).

• Tuition reimbursement.

• Paid time off.

• Year-end holiday closure.

• Flexible work environment.

• Employee well-being support.

• Professional development, coaching, and training opportunities.