Operations Manager, Event Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide centralized leadership for the coordination and execution of in-person, digital, and hybrid events/programs.

• Lead, mentor, and coach members of the Event Management team across various markets and event types.

• Conduct performance management, development discussions, and goal-setting activities.

• Organize regular team meetings, facilitate communications, support onboarding, and initiate training programs.

• Oversee labor management, time tracking, T&E reporting, and the approval of invoices.

• Assist assigned target accounts through project oversight, relationship management, and financial and compliance oversight.

• Ensure compliance with workflows, client SOPs, and best practices across all accounts.

• Review and audit team transactions for accuracy.

• Deliver monthly and quarterly reports on SLA, finance, compliance, and event management.

• Support new initiatives, drive process improvements, and foster continuous improvement efforts.

• Manage the customer experience while balancing customer satisfaction, employee satisfaction, and organizational costs.

• Maximize contribution margins through effective event management.

⛳️ Requirements

• Bachelor’s degree or equivalent experience required.

• 3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale).

• 1–2 years of experience in compliance and/or accounting-related functions.

• 1–2 years of demonstrated supervisory or leadership experience preferred.

• Experience in managing budgets and financial oversight for programs or accounts.

• Strong organizational, communication, and motivational abilities with the capacity to manage multiple priorities.

• Ability to effectively collaborate with all levels of an organization, including clients and external partners.

• Experience in the global travel or hospitality industry.

• Understanding of experience design and the ability to connect event outcomes with business objectives.

• Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES are advantageous.

• Authorization to work permanently in the U.S.; sponsorship will not be provided.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Paid parental leave.

• 401(k) plan.

• Tuition reimbursement.

• Paid time off.

• Year-end holiday closure.

• Comprehensive benefits package for full-time employees.