Operations Manager

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Take ownership of daily performance metrics for all teams and assess whether targets are being achieved and the reasons behind them.

• Enhance conversion rates at every stage of the funnel, with a focus on improving interview show rates and onboarding completion.

• Ensure queues are efficiently managed and eliminate any bottlenecks.

• Lead and mentor a remote, early-career team by establishing clear expectations and conducting timely performance discussions.

• Decrease cost per individual while sustaining productivity and understanding unit economics.

• Identify delays related to tooling, create specific software requests, and oversee the implementation of solutions.

⛳️ Requirements

• Proven experience in managing daily operations for a high-volume team, preferably within a gig-economy platform, fulfillment or production operation, or fintech onboarding process.

• Strong skills in data-driven dashboard creation and performance management.

• Direct experience in people management, including the ability to address performance issues proactively.

• Ability to remain resilient in high-volume situations and prioritize effectively when faced with multiple challenges.

• Capability to maintain standards without causing unnecessary conflict.

• Excellent written communication skills, including the ability to escalate specific problems clearly.

• Experience in successfully managing fully remote teams.

• Bonus: Operations experience at companies such as Uber, DoorDash, TaskRabbit, Instacart, or similar.

• Bonus: Experience in production or shift management in a high-volume fulfillment setting.

• Bonus: Background in customer success operations, KYC, or identity verification workflows.

• Bonus: Familiarity with issues related to show rates and no-show occurrences.

• Bonus: Proficiency with spreadsheets and basic data analysis.

• Bonus: Passion for AI tooling.

🏝️ Benefits

• Direct and visible impact on the key metrics that matter most to the organization.

• Competitive salary package.

• A well-defined growth trajectory as the operation expands and additional layers are integrated.

• A flat organizational structure with no bureaucratic barriers between you and decision-makers.

• Fully remote position with flexible working hours.