Operations Manager

This is a fully remote position, open to applicants in Dominican Republic, +3 more countries.

📋 Description

• Supervise and direct the daily operations of the company.

• Design, implement, and enhance operational processes and standard operating procedures (SOPs).

• Facilitate the coordination of workflows among Sales, Processing, Underwriting, Marketing, and other departments.

• Assess team performance, productivity, and operational key performance indicators (KPIs).

• Recognize inefficiencies and introduce solutions to boost overall effectiveness.

• Establish clear protocols, roles, and accountability across various departments.

• Manage and refine internal systems, tools, and workflows.

• Collaborate closely with company leadership on operational strategy and execution.

• Monitor key operational metrics and generate regular reports for management.

• Identify bottlenecks and ensure prompt resolution of issues.

• Support department managers and team leaders in reaching company objectives.

• Assist in the development and implementation of new company initiatives and projects.

• Ensure adherence to company policies and procedures consistently.

• Provide assistance with hiring, onboarding, training, and performance management as needed.

• Enhance communication and collaboration among departments.

• Contribute to the creation of a scalable operational framework to facilitate company growth.

• Take ownership of operational challenges and drive them to resolution.

⛳️ Requirements

• A minimum of 3 years of experience in Operations Management or a comparable leadership position.

• Substantial experience in the U.S. business landscape.

• Proven track record in managing teams and cross-functional workflows.

• Strong organizational and problem-solving capabilities.

• Excellent communication and leadership skills.

• Capacity to manage multiple priorities and projects concurrently.

• Strong analytical and decision-making abilities.

• Experience in developing and executing SOPs and operational processes.

• Proficient in utilizing CRMs, business software, and technology.

• Keen attention to detail and follow-through.

• Ability to work autonomously and take ownership of responsibilities.

• Results-driven mindset with an emphasis on efficiency and continuous improvement.

• Experience in the mortgage industry is strongly preferred.

• Understanding of mortgage operations, loan origination, processing, or brokerage workflows is a significant advantage.

• Experience in a mortgage brokerage, lender, financial services firm, or real estate-related business.

• Familiarity with U.S. mortgage processes and terminology.

• Experience collaborating with Sales, Processing, Underwriting, and Closing teams.

• Proficient in CRM and workflow management systems.

• Experience in implementing automation and AI-driven business tools.

• Experience managing both remote and on-site teams.

• Background in a fast-growing company or startup environment.

🏝️ Benefits

• Opportunity to play a vital role in a growing U.S. mortgage company.

• Direct collaboration with company leadership.

• Chance to build and refine operational systems from the ground up.

• Fast-paced and entrepreneurial work environment.

• Significant potential for professional advancement.

• Collaborate with a team focused on technology, automation, and continuous improvement.