Operations Lead

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership and lead the delivery of Outcapped's Fractional COO and Operational Assistance services for mission-driven client organizations.

• Serve as the outsourced operations leader, enhancing organizational structure and strategy while translating leadership priorities into actionable operating plans.

• Manage compliance calendars for clients in the UK or US, which includes incorporation, Board agendas, minutes, resolutions, and policies.

• Oversee payroll and benefits administration, including management of Gusto and Deel.

• Ensure employment compliance across various jurisdictions and handle the onboarding and offboarding of client employees and contractors.

• Take charge of monthly bookkeeping, reconciliations, accounts payable, budget and cash-flow tracking, as well as grant financial reporting.

• Project-manage client engagements across multiple workstreams by scoping, sequencing, and adhering to deadlines.

• Delegate tasks to Operational Associates and conduct quality checks on their work.

• Act as the primary operational contact for assigned accounts, identifying risks and proposing effective solutions.

• Maintain proactive communication via Slack or email as per engagement terms.

• Select and implement tools such as Notion, Airtable, Navan, and Ramp.

• Develop SOPs and documentation to ensure work continuity across clients.

⛳️ Requirements

• A minimum of 4 years of operations experience in startups, agencies, or similar settings.

• Proven experience in managing multiple operational domains, including governance, finance, compliance, or tooling.

• Capability to execute operational tasks personally while also managing or delegating to others at a consistently high standard.

• History of building and enhancing systems across various organizations or contexts.

• Strong judgment and evidenced operational proficiency.

• A proactive attitude combined with a willingness to learn and adapt.

• A humble, growth-oriented mindset with a continuous desire for learning.

• High sense of ownership and the ability to work independently.

• Excellent written and verbal communication skills in English.

• Nice to have: experience with compliance and governance in nonprofits, CIC, or NGOs in the UK or US.

• Nice to have: in-depth knowledge in Finance, HR, IT, or Recruiting Operations.

• Nice to have: extensive experience with Airtable, Zapier, or Make.

• Nice to have: familiarity with early-stage or mission-driven organizations.

• Nice to have: interest in AI tools and workflow automation.

• Availability for 3–4 hours of overlap with CEST and 3–4 hours of overlap with Pacific time three days a week.

🏝️ Benefits

• Tailored benefits package for full-time team members.

• Contractors have the flexibility to choose their own benefits mix, with rates adjusted accordingly.

• Remote-first work model allowing work from anywhere.

• Paid trial period of 2 months.

• Employment options include EOR, direct employment in Germany or the US, or contractor status.