Operations Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee one of Sutherland’s rapidly growing educational technology initiatives

• Drive large-scale Business Process Outsourcing (BPO) and client programs

• Manage daily operations and long-term projects for the designated unit

• Recruit, train, and supervise department personnel, managers, and coordinators

• Establish clear performance objectives

• Collaborate with executive leadership to design, budget, and implement organizational goals and growth strategies

• Work cross-functionally to enhance scholarship processing, family engagement, and system enhancements

• Ensure that program and financial operations adhere to state regulations, contractual obligations, and internal policies

• Supervise the smooth execution and strategic alignment of client programs

⛳️ Requirements

• Bachelor’s degree in a relevant discipline

• Over 10 years of progressive experience in service delivery or Business Process Outsourcing (BPO) leadership

• Senior management experience in overseeing large-scale programs with over 150+ employees across various regions or experience at the Director level

• Previous experience in the educational technology (EdTech) industry is highly preferred

• Demonstrated capability to manage, mentor, and instill accountability with frontline managers in a distributed or remote setting

• Strong financial acumen, including expertise in developing strategic financial plans, auditing expense reports, and executing cost-optimization initiatives

• Exceptional verbal and written communication skills

• Decisive, data-driven decision-making abilities

• Strong leadership qualities

🏝️ Benefits

• Option for remote work

• Confidential handling of applicant information in accordance with EEO guidelines

• Voluntary completion of Administrative EEO record; information is kept confidential and does not influence employment decisions