Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the intake and validation of shipments, ensuring that order details are comprehensive and precise.

• Facilitate bookings and obtain customer approvals by collaborating with relevant stakeholders.

• Prepare and manage shipping documentation as well as cutoff requirements.

• Establish and uphold accurate shipment records within pertinent systems.

• Update the Transportation Management System (TMS) and monitor shipment milestones, especially during departures.

• Track shipments in transit and address any delays, exceptions, or missing updates.

• Collaborate with carriers, customers, and internal teams to ensure shipments remain on schedule.

• Analyze shipment costs and related charges for precision.

• Monitor shipment status and guarantee timely updates throughout the operational process.

• Recognize and escalate any issues that could impact shipment timelines or costs.

• Keep precise records and documentation for assigned shipments.

• Assist with process improvements and other operational tasks as necessary.

⛳️ Requirements

• Previous experience in freight forwarding, logistics, or transportation operations is essential.

• Experience with ocean freight is mandatory.

• Proven experience in coordinating shipments through various stages of the forwarding process.

• Familiarity with booking processes, shipping documentation, cutoffs, and shipment tracking is required.

• Proficiency in using CargoWise, TMS, or other freight management systems is preferred.

• Exceptional attention to detail and the capability to manage multiple shipments simultaneously.

• Strong written and verbal communication skills in English.

• Excellent follow-through skills and the ability to coordinate effectively with various stakeholders.

• Ability to identify issues, proactively follow up, and escalate when necessary.

• Comfortable working independently in a dynamic logistics environment.

• Fiber internet is recommended, with a speed of 100/50 Mbps.

• Backup internet should provide at least 20 Mbps.

• A quiet and conducive home workspace is necessary.

• A wired Ethernet connection is preferred during work hours.

• A power backup (UPS) is preferred if the location experiences frequent outages.

🏝️ Benefits

• HMO coverage is available after three months of engagement.

• Leave credits are available after three months of engagement.

• Opportunity to work from home with a collaborative team.

• Structured engagement program in place.

• Client-specific training provided.

• A growth-oriented team environment that promotes mutual success.