Operations Associate

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Assist with weekly end-of-hand (EOH) and sell-through updates, along with announcements via Slack channels.

• Review planning file formulas, identify errors, and highlight stock-out risks and reorder points.

• Aid in monthly and quarterly forecast evaluations, new SKU setups, and coordinating approved marketing promotions.

• Monitor order ETAs and synchronize timelines across various teams.

• Act as the primary contact for the international supplier network, placing orders and verifying delivery dates.

• Oversee ClickUp tasks and manage ERP “Fulfil” purchase orders.

• Coordinate quotes and delivery logistics with freight forwarders and domestic carriers.

• Supervise the purchase order and shipping procedures.

• Handle vendor invoices and payment requests efficiently.

• Collaborate with internal departments to ensure task completion and maintain alignment with production timelines.

• Keep the status of purchase orders and shipping updated for visibility across teams.

• Assess workflows and enhance standard operating procedures through Loom walkthroughs.

• Support leadership and the Operations team with ad-hoc projects, administrative tasks, and new business initiatives.

⛳️ Requirements

• A minimum of 2 years of experience in supply chain operations, inventory management, or data-intensive operational roles in a dynamic e-commerce environment.

• Proficient in advanced spreadsheet functions using Microsoft Office Suite and Google Suite.

• Highly skilled in managing extensive data sets, analyzing intricate data and formulas, while ensuring data integrity.

• Experience in coordinating with both domestic and international suppliers/vendors, freight forwarders, and 3PLs.

• Familiarity with project management tools such as ClickUp, Asana, Trello, and Monday.com.

• Knowledge of IMS/WMS/ERP systems like Fulfil, NetSuite, Cin7, and Sage.

• A process-oriented mindset, with the ability to follow and enhance standard operating procedures (SOPs).

• Strong administrative capabilities and proven skills in reconciling inventory discrepancies and procurement challenges.

• Excellent written and verbal communication skills for effective collaboration with cross-functional teams, suppliers, warehouses, and logistics partners.

• Ability to liaise with domestic and international suppliers, freight forwarders, and navigate logistical challenges.

• Capacity to juggle multiple tasks, adapt to shifting priorities, and maintain alignment across leadership teams.

• Bonus: experience utilizing AI tools like Claude or Viktor for creating spreadsheet formulas, simple automations, or documentation.

🏝️ Benefits

• Competitive hourly rate, based on experience.

• Remote-first working opportunity.

• Paid time off (PTO) plus holidays.

• Stipends available for fitness and ongoing learning.

• Discounts on iRESTORE products.

• High-visibility position with potential for career advancement.

• A dynamic, collaborative team that values initiative and creative ideas.

• And more!