Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer implementations, deployments, internal enhancements, and cross-functional projects throughout the entire project management lifecycle.

• Establish project scope, requirements, deliverables, milestones, responsibilities, dependencies, risks, timelines, resources, and success metrics.

• Conduct technical evaluations and planning related to customer networks, PACS, EMR, imaging archives, configurations, integrations, dependencies, constraints, and acceptance criteria.

• Facilitate communication among customers, Product, Engineering, Support, Operations, Sales, and third-party vendors to ensure alignment, successful integration, accountability for action items, and timely delivery.

• Manage project risks, issues, changes, escalations, and change requests effectively.

• Provide technical leadership to customers and ensure timely, audience-appropriate communication.

• Ensure adherence to DICOM, HL7, FHIR, and other medical imaging and healthcare interoperability standards.

• Oversee data migration projects involving extensive imaging archives, metadata, and configuration data while ensuring integrity, documentation, validation, backups, and readiness for launch.

• Deliver training, documentation, post-go-live support, configuration guides, integration specifications, runbooks, troubleshooting assistance, and support-team handover.

• Manage multiple concurrent projects, improve templates and processes, document lessons learned, and adapt to evolving requirements and technical challenges.

⛳️ Requirements

• Proven ability to manage external customer projects, Purview product implementations, and internal operational, cross-functional, and process improvement initiatives.

• Experience in project management within software implementation, healthcare technology, SaaS, technical operations, or a similar delivery environment involving external customers and internal stakeholders.

• Demonstrated capability to manage the complete project lifecycle, including scope, schedules, dependencies, risks, issues, changes, deliverables, and stakeholder communication.

• Exceptional written, verbal, and interpersonal communication skills.

• Strong organizational, planning, prioritization, facilitation, documentation, and follow-through abilities.

• Ability to oversee multiple concurrent external and internal projects while ensuring precision, urgency, and attention to detail.

• Customer-centric, accountable, and collaborative approach to problem-solving, issue resolution, and decision-making.

• Comfortable collaborating with Product, Engineering, Support, Operations, Sales, customers, and vendors.

• Preferred: Formal project management training or certification such as PMP, CAPM, PMI coursework, or an equivalent credential.

• Preferred: Experience in managing technical integration, software deployment, API integration, configuration, or data migration projects.

• Preferred: Working knowledge of medical imaging systems and workflows, including DICOM, PACS, VNA, RIS, image sharing, storage, and archive migration.

• Preferred: Familiarity with healthcare interoperability standards and secure healthcare data workflows, including HL7, FHIR, IHE, and EMR integration.

• Preferred: Experience with Epic, Ambra, ezyVet, PACS, VNAs, or similar platforms.

• Preferred: Prior experience in healthcare, radiology IT, medical imaging, health IT, or another regulated technology environment.

🏝️ Benefits

• Contribute to a mission-driven organization that enhances access to medical information and promotes better patient care.

• Work with Purview Image and Expert View on real-world initiatives that support clinicians, radiologists, veterinarians, and other providers.

• Gain extensive cross-functional experience in project delivery, customer engagement, healthcare technology, and operational enhancement.

• Directly engage with customers and partners, making a tangible impact on successful adoption and long-term value.

• Collaborate with a dedicated team that values ownership, initiative, and thoughtful project leadership.