Operations Assistant – Position Exclusively for People with Disabilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Open positions for apprentices and interns, and then reach out to the company to follow up on these roles.

• Prepare and issue internship contracts, amendments, and apprenticeship kits.

• Upload Internship Commitment Terms and/or Addenda to the IE’s platform and provide guidance on deadlines.

• Create tickets, both internally and externally, to manage requests from internal and external clients.

• Handle the termination of interns and apprentices in Kairós via ticket, email, or telephone.

• Manage the hiring process for interns or apprentices with disabilities, and initiate a ticket for the Inclui team.

• Rectify documentation rejected by educational institutions, companies, and young applicants, and submit it for electronic signature as per the applicable requirements.

• Register students' bank account details and other necessary information.

• Assist in initiating the FAE through Kairós.

• Provide information regarding public selection processes, including application guidance and available opportunities, with thorough support on stages and requirements.

• Contact students, companies, and educational institutions to verify information.

• Work at CIEE, a nonprofit organization that advocates for apprenticeships, internships, and the inclusion of young individuals in the workforce.

⛳️ Requirements

• High school diploma.

• Proficiency in computer skills.

• Experience in customer service, particularly with students and/or partner companies.

• Excellent verbal communication abilities.

• Professionalism and courtesy.

• A dynamic and proactive attitude.

• Knowledge of telephone customer service techniques.

• Ability to think quickly.

• This position is exclusively for individuals with disabilities (PwD).

🏝️ Benefits

• Medical and dental insurance.

• Home office allowance – Support for remote work expenses.

• iFood Benefits – Quality food benefits throughout your day.

• Physical health support (Wellhub) and mental health support (Wellz).

• Birthday day off.

• Corporate University – Ongoing learning and development opportunities.

• Library access.

• SESC membership.

• Working hours: 8:00 a.m. to 5:30 p.m., Monday to Friday.

• Work model: Remote.