Operations Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of operational success and daily communication for a specific portfolio of iGaming clients.

• Serve as the main escalation contact for operational challenges, ensuring swift resolution and follow-up communications post-incident.

• Foster trust with key client stakeholders to promote long-term retention and maintain account health.

• Coordinate internal delivery efforts across Payments, Customer Support, Affiliates, and Development teams to meet client demands.

• Monitor client SLAs, track essential performance metrics, and provide regular operational performance reports.

• Document operational workflows, keep track of product feature requests, and maintain visibility of statuses for all stakeholders.

• Identify any issues within the client lifecycle and suggest improvements through automation or workflow enhancements.

• Present platform features, updates, and product capabilities to clients while collecting structured feedback on the product.

• Oversee contract renewals, monitor compliance requirements, and ensure adherence to the agreed contractual terms.

⛳️ Requirements

• 2-3 years of experience in account management or project delivery, with a minimum of 1 year specifically in iGaming.

• Proficiency in English at an advanced level.

• Fluency in Ukrainian or Russian.

• Practical experience with Jira, Confluence, Miro, and SDLC workflows.

• Basic understanding of web services, APIs, and technical integrations.

• Exposure to entry-level commercial discussions or negotiations related to contract renewals.

• Working proficiency in MS Excel, PowerPoint, CRM platforms, and BI reporting tools.

• Excellent communication skills to manage escalations effectively and align cross-functional teams.

• Capability to independently manage operational priorities with minimal oversight.

🏝️ Benefits

• Benefits Cafeteria — an annual budget for you to allocate towards Sports, Medical, Mental health, Home office, and Language learning.

• Paid maternity/paternity leave along with a monthly childcare allowance.

• More than 20 vacation days.

• Unlimited sick leave.

• Emergency time off available.

• A remote-first work arrangement.

• Access to tech support.

• Compensation for coworking spaces.

• Team events, both online and offline/offsite.

• A culture of learning with access to internal courses and growth programs.